COVID-19 Travel Update

Refund Policy

Regular policy:

Full changes, cancellations and full refunds are permitted at no cost up to 15 days prior to the check-in date.

For cancellations made 15 to 2 days prior to the check-in date we will provide a 50% refund during low.

For cancellations made 2 days prior to the check-in date or in case of a no-show the full price of the reservation is being charged.

Cancellations due to flight restrictions or borders of the origin country closing, the full amount of the reservation will be transformed into credit that you can use for the entire year to book another stay at Zūnya. Guests will need to provide proof of cancellation.

If Costa Rica borders close during requested stay, a full refund will be provided.

Please note that changes to an existing reservation will be subject to availability and any rate differences.

 

Peak seasons* policy:

Full changes, cancellations, and full refunds are permitted at no cost up to 30 days prior to the check-in date.
For cancellations made 29 to 15 days prior to the check-in date we will provide a 50% refund.
For cancellations made 14 to 2 days prior to the check-in date or in case of a no-show the full price of the reservation is being charged.

No shows are non-refundable.
Cancellations due to flight restrictions or borders of the origin country closing, the full amount of the reservation will be transformed into credit that you can use for the entire year to book another stay at Zūnya. Guests will need to provide proof of cancellation.
If Costa Rica borders close during the requested stay, a full refund will be provided.
Please note that changes to an existing reservation will be subject to availability and any rate differences

 

* January 1st- 10th / April 10th - 24th / December 20th - 31st 

 

For early bookings and promotional rates, a specific refund policy may apply.

 

If you wish to cancel or modify your reservation please email us at [email protected].